Terms and conditions - Alfredo Seafood

IDENTIFICATION DATA (updated March 2020)

BISTROMAR LA TIMONA S.R.L / Reg. com.: J40/13911/2017 / CIF: 38064079

Social capital: 200 lei / Workplace : Intrarea Binelui 1A Bucharest, sector 4

TERMS AND CONDITIONS OF USE ALFREDO SEAFOOD (www.alfredoseafood.ro)

By using this site, you accept the terms and conditions of use, the privacy policy, and other notices that appear on the site. If you sign up for our Newsletter system, you accept the terms presented in this document. In case of non-acceptance, you may not use these services and this website. The terms and conditions of use of this site are subject to change without prior notice. The changes will take effect immediately after the update on the website. Accepting to periodically review the terms of use of this site represents an acceptance of the changes that have occurred.

Copyright

The products sold on the alfredoseafood.ro website are original. The entire content of alfredoseafood.ro is protected according to the copyright law and the laws regarding the right to intellectual and industrial property. The use without written consent of any elements belonging to the website www.alfredoseafood.ro is punishable according to the laws in force. The content of this website (text, graphics, logo, icons, images) are the property of BISTROMAR LA TIMONA S.R.L. and fall under the copyright provided by Romanian law. Copyright for certain texts (articles) are reproduced or adapted by Alfredo Seafood with the consent of the authors mentioned at the end of that text. The copyright for the logos and slogans of our partners and collaborators belong to them, and are reproduced with their consent.

If you want to report any problem related to intellectual property rights, please write to us at office@bistromar.ro or you can contact us at phone number +40314254273 – Raluca Popa.

Graduation from liability

Use of this site and all information presented, downloaded or accessed from this site is provided as is, without warranty of any kind. The information contained on the site is used by visitors at their own risk. alfredoseafood.ro will not be responsible for direct, indirect damages caused and resulting from the use of this site.

alfredoseafood.ro will not be responsible for problems or malfunctions of internet systems, internet access providers, computers, equipment or any other element that may cause damage as a result of using this site.

alfredoseafood.ro reserves the right to modify pages on the website, to stop them temporarily or permanently, or to prohibit access, without prior notification to users.

Warranty and return of products

Alfredo Seafood, depending on the purchased product, grants a guarantee according to the provisions of Law 449/2003 on the sale of products and their associated guarantees (“Law no. 449/2003”). It is specified that food products do not benefit from the guarantee. The guarantee is practically limited to the shelf life of the products.

Upon receipt of the goods, the customer is encouraged to ensure that the delivered products meet his expectations in terms of quality and quantity.

In accordance with art. 11 of Law 449/2003, each Customer may request, in case of non-compliance, first of all the repair of the Product or may request the replacement of the Product, in each case without payment, except for the situation in which the measure is impossible or disproportionate. Product replacement is possible within the available stock.

The customer can return within 24 hours the products purchased on the Site, in the following situations:

The packaging shows severe damage, with the exception of food products;
The products were delivered/invoiced incorrectly;
The products have manufacturing defects;
The products do not comply with the content mentioned at the time of the Order;
Products with quality defects.

Alfredo Seafood can refuse Products returned by its Customers, if the return falls under one of the following cases, without the latter being able to claim damages or compensation:

In case of replacement of the purchased Product with another Product or of a different type

If the returned Product is not in the same condition in which it was delivered (e.g. in the original packaging with intact labels and accompanying documents).

If bringing the non-conforming Products into compliance or replacing them is not possible, the reimbursement of the respective Products’ value will be made within no more than 24 hours from the return of the non-conforming product to the courier or at the pick-up point indicated by Alfredo Seafood.

Right of withdrawal

In accordance with art. 9 para. 1 of the Emergency Ordinance no. 34/2014 regarding consumer rights in contracts concluded with professionals, as well as for the modification and completion of some normative acts (“EOG no. 34/2014”), the Client has the right to unilaterally terminate the Contract, within 14 (fourteen) days, without penalties and without invoking any reason. The 14-day period runs from the date on which the Customer or a third party, other than the carrier and indicated by the Customer, takes physical possession of the products. In this case, the direct costs of returning the Products will fall, according to the law, to the Customer.

The customer is only responsible for the reduction in the value of the products resulting from their handling, different from what is necessary to determine the nature, characteristics and functioning of the products.

In the event that the Customer notifies the intention of unilateral termination of the Contract according to this chapter, the Seller has the obligation to reimburse the amounts paid by the Customer, including delivery costs, without undue delay, but no later than 14 days from the date on which it is informed of the Customer’s decision to withdraw from the contract. Alfredo Seafood reimburses the aforementioned amounts using the same payment method as the one used by the Buyer for the initial transaction.

Unless Alfredo Seafood has offered to recover the Products himself, he can postpone the refund until the date of receipt of the products that were the subject of the sale or until the moment of receipt of proof from the Customer that he has sent the products to Alfredo Seafood, taking – the closest date is taken into account.

Returning products

The acceptance of the return of the products depends on the fulfillment of the following conditions and/or the inclusion in certain categories:
Food products from the category of fish (frozen or fresh), seafood and frozen vegetables-fruits are not accepted or reimbursed.

FRAUD

Alfredo Seafood does not ask its Customers by any means of communication (e-mail/telephone/SMS/etc) for information regarding confidential data such as accounts/bank cards or personal passwords.

The customer assumes full responsibility for the disclosure of his confidential data to a third party.

Alfredo Seafood disclaims any responsibility in the event that a Customer is/is harmed in any way by a third party who claims to be/represent the interests of Alfredo Seafood. The customer will inform Alfredo Seafood about such attempts, using the contact details indicated by Alfredo Seafood.

Alfredo Seafood does not promote SPAM. Any Customer who has explicitly provided his e-mail address in the Web Store may opt to deactivate the Customer Account related to this e-mail address, or to unsubscribe from receiving newsletters/other commercial/promotional communications.

The communications made by Alfredo Seafood through electronic means of remote communication (i.e. e-mail) contain complete and compliant identification data of the sender or links to them, at the time of transmission of the content.

MAJOR FORCE

None of the parties will be responsible for non-execution or improper execution of its contractual obligations, if such non-execution on time and/or properly, in whole or in part, is due to a force majeure event. Force majeure is the unforeseeable event, beyond the control of the parties and which cannot be avoided.

If, within 15 (fifteen) days from the date of its occurrence, the said event does not cease, each party will have the right to notify the other party of the full termination of the Contract without any of them being able to claim other damages to the other.

LIMITATION OF LIABILITY

Alfredo Seafood cannot be held responsible in any way towards any Client who uses the Site or its content, other than within the limits of the provisions written in the Terms and Conditions.

Alfredo Seafood does not guarantee the Customer access to the Service offered through the Website, in the absence of registration by the latter, by going through the registration stages mentioned in the Terms and Conditions and does not grant him the right to download or partially modify and/ or the whole Content, to reproduce partially or completely the Content, to copy or exploit any Content in any other way or to transfer to any third party any Content to which it has and/or has obtained access, based on a user agreement , without the prior written consent of Alfredo Seafood.

The website www.alfredoseafood.ro may contain related links (called hyperlinks or links), which allow automatic connection to different Internet sites. These related sites are owned and operated by third parties. Alfredo Seafood is not responsible for the content, quality or nature of other Sites that are reached through links from the Content, regardless of the nature of these links. For the respective Sites, the responsibility is borne, in full, by their owners.

Alfredo Seafood is exonerated from any fault in the case of the use of the Websites and/or the Content transmitted to a Customer, by any means (electronic, telephone, etc.), via the Websites, e-mail or an employee of Alfredo Seafood, when this use of the Content can or does cause damage of any kind to the Client and/or any third party involved in this transfer of Content.

Alfredo Seafood does not offer any direct or indirect guarantees that:

The service will be according to the Customer’s requirements;

The Service will be uninterrupted, secure or error-free of any kind;

The Products/Services obtained free of charge or for a fee through the Service will correspond to the requirements or expectations of the Client;

Within the limits of the Terms and Conditions, the operators, administrators and/or owners of the website are not in any way responsible for their relationships or consequences resulting from, but not limited to, purchases, special offers, promotions, promotions, or any other type of relationship/ connection/ transaction/ collaboration/ etc. that may appear between the Client and any of those who promote themselves directly or indirectly through Web Stores.

Alfredo Seafood is not responsible for the damages that may be created as a result of the unauthorized use of the information on the Site.

Alfredo Seafood is not responsible for any costs and/or losses of any kind incurred/resulted as a result of using the information on the Site.

The photos presented in the “Promotions” and “New Products” sections do not create any obligations for Alfredo Seafood in the sense that Alfredo Seafood does not assume responsibility for possible text errors or posted prices. The offer of the products presented in these sections is valid within the limit of the available stock.

LIABILITY

Alfredo Seafood cannot be held responsible for damages of any kind that the Buyer or any third party may suffer as a result of Alfredo Seafood fulfilling any of its obligations under the Order and for damages resulting from the use of the Products after delivery and in particular for their loss.

By creating and using the Account, the Client / User / Buyer assumes responsibility for maintaining the confidentiality of the Account data (user and password) and for managing access to the Account and, to the extent permitted by the legislation in force, is responsible for the activity carried out through his Account.

By creating and/or placing Orders, the Client/User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing on the date of creating the Account and/or using the content and /or on the date of placing the Order.

Links to other web pages

Alfredo Seafood’s web pages contain links to other web pages. Alfredo Seafood is not responsible for the security practices or the content of other web pages.

Questions/comments and exercise of rights

Alfredo Seafood will respond to all reasonable requests to review and your personal data, to correct, modify or delete any irregularities. If you have any questions or comments about Alfredo Seafood’s Personal Data Security Policy (eg reviewing or updating your personal data), please contact us.

Obligations of users

Users are responsible for the information provided when creating their account on alfredoseafood.ro, as well as how they manage it and how they keep and use their password. alfredoseafood.ro does not assume responsibility if the user alienates or divulges his password to a third person and for access to the account by persons other than the account user.

Users are obliged to comply with the following rules when using the alfredoseafood.ro service:
1. They will not upload viruses, trojans or other scripts to the site and will not attempt to gain access to servers, computer, accounts or databases.

2. They will not upload, post or comment on the site messages or pictures that have a discriminatory, racist, threatening, obscene, perverse, offensive, slanderous or objectionable content.

3. Will not violate the individual property rights, privacy rights, or any other property rights of others;

4. They will not provide false information about themselves and will not try to deceive us about their identity, nor will they use themselves to retrieve data from other users without their consent, or send spam messages;

alfredoseafood.ro reserves the right to block access and delete the account of those who do not comply with these obligations. Any attempt to access the personal data of other users, the database of the site is considered an attempt to defraud the site and will set in motion the criminal investigation against the one or those who attempted this fact.

Order and price

The prices shown are final. The price on the invoice will be the same as the price displayed on the website at the time of the order, plus delivery costs. If there are products that are weighed and where price differences may appear, the customer is notified of the final cost of the order before delivery. The stock on the website is updated every 3-5 days, but the definite confirmation regarding the availability of the product will be announced to the customer after placing the order by phone or email.

The pictures are informative. We make constant efforts to keep the information on the product page accurate, some data, labels and packaging may be changed without notice or may contain typographical errors on the page. For more details please contact us through the methods shown on the website.

To complete the order, the user will choose the payment method: cash on delivery (on delivery) or payment by bank transfer.

Conciliation of dissatisfied customers

If there are problems with an order, you can contact Ms. Raluca Popa: +40314254273 | office@bistromar.ro. For notifications by email, we will respond to your messages within 48 hours.

disputes

Any dispute arising in the use of the alfredoseafood.ro service will be resolved amicably. In the event that it was not possible to settle the conflict amicably, the competence rests with the Romanian courts.

ORDER METHODS

Online order

You can place an order online non-stop. To register an order, it is necessary to have an account on the website www.alfredoseafood.ro. You can log in to your existing account or create a new account by accessing the “Authentication” link.

After authentication, you can add the products to the basket. After adding the products to the basket, in the upper right part you can check the final cost and the selected products. To send the order, press the “Pay” button, continuing to follow the steps presented in which you select the delivery address, the invoicing data, but also the method of payment and delivery, in the last step following the completion of the order.

METHOD OF DELIVERY

Bucharest and Ilfov. Delivery in 24h*. Transport cost: 30 lei.

*The product is delivered to the address set by you in a maximum of 24 hours, if it is in stock and if the order is placed under the following conditions. Order Monday-Friday by 4:00 p.m. and get next day delivery! All orders placed after 4pm on Friday, Saturday and Sunday are delivered on Tuesday.

The transport is ensured by Alfredo Seafood through its own temperature-controlled cars. The products are delivered only on the territory of Romania. Before the shipment of the parcel, you will be informed of the final cost of the transport.

The delivery cost is displayed on the order confirmation page. For orders of at least 300 lei, shipping is free in Bucharest and Ilfov.

Romania – Delivery in 3-5 working days. Transport cost: 40 lei.

ALBA IULIA
ARAD
BACAU
BRASOV
CLUJ
CONSTANTA
CRAIOVA
DEVA
RM VALCEA
ORADEA
PITESTI
PLOIESTI
IASI
TIMISOARA
SUCEAVA
SIBIU
BUZAU
FOCSANI
GALATI
BRAILA

METHOD OF PAYMENT

1. Cash payment on delivery (refund) – Payment is made to couriers, in cash, when the products arrive.

2. Online payment through the Netopia Payments platform.

3. Payment by bank transfer for orders that are not from Bucharest or Ilfov.

After placing the order, our team will notify you of the final cost of the products according to their weight, and when the order is ready for delivery, the invoice for payment will be sent by email. Products will be shipped after we receive payment confirmation.

Contact: +40314254273 Raluca Popa| office@bistromar.ro

Agenția Națională pentru Protecția Consumatorului: 021/9551 ÷ http://www.anpc.gov.ro/

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DATE IDENTIFICARE (martie 2020)

BISTROMAR LA TIMONA S.R.L / Reg. com.: J40/13911/2017 / CIF: 38064079

Capital social: 200 lei / Punct de lucru : Intrarea Binelui 1A Bucuresti, sector 4

Cookie policy

1. Cookies policy

This policy refers to the cookies and web pages operated by BISTROMAR LA TIMONA S.R.L based in Str. Banu Antonache, Floreasca Bucharest Sector 1, Work Point: Intrarea Binelui, 1A Bucharest, sector 4 (hereinafter referred to as Alfredo Seafood).

2. What are Cookies?

The cookie is a small file, consisting of letters and numbers, which will be stored on the computer, mobile terminal or other equipment of a user from which the Internet is accessed. The cookie is installed through the request issued by a web server to a browser (eg: Internet Explorer, Chrome) and is completely “passive” (does not contain software programs, viruses or spyware and cannot access the information on the user’s hard drive) .

3. What are Cookies used for?

These files make it possible to recognize the user’s terminal and present the content in a relevant way, adapted to the user’s preferences. Cookies provide users with a pleasant browsing experience and support Alfredo Seafood’s efforts to provide comfortable services to users: eg: – online privacy preferences, the shopping cart or relevant advertising. They are also used in the preparation of aggregate anonymous statistics that help us understand how a user benefits from our web pages, allowing us to improve their structure and content, excluding the user’s personal identification.

4. What cookies do we use?

We use two types of Cookies: per session and fixed. The latter are temporary files that remain on the user’s terminal until the session ends or the application (web browser) is closed. The fixed files remain on the user’s terminal for a period in the Cookie parameters or until they are manually deleted by the user.

We use cookies from the online store platform to be able to customize website navigation (product recommendations and accessories);

We use an online form to register email addresses in Newsletter campaigns;

We use the method of the delivery company Fan Courier, to be able to calculate the delivery cost;

We use the Google Analytics module to retrieve data regarding visitors’ page activities (accesses, page openings, products viewed, site navigation);

These modules collect IP addresses;

The Fan Courier module collects the data entered by the user in the account on the website (email, address, contact data);

The Google Analytics module collects information on website activity (pages visited, number of accesses, website activity).

Google Analytics cookies:

Google Analytics is a simple, easy-to-use tool that helps website owners measure how users interact with website content. As a user navigates between web pages, Google Analytics provides website owners JavaScript tags (libraries) to record information about the page a user has viewed, for example the URL of the page. Google Analytics JavaScript libraries use HTTP cookies (is a small piece of data sent from a website and stored on the user’s computer by the user’s browser while the user is browsing.) Cookies were designed to be a mechanism secure for websites to remember state information or to record user browsing activity) to “remember” what a user has done on previous pages / interactions with the website.

The information generated by the cookie about the use of this website (including your IP address) is transmitted to and stored on a Google server

Google Analytics supports two JavaScript libraries (tags) for website measurement:

the use of analytics.js cookies

The analytics.js JavaScript library is part of Universal Analytics and uses first-party cookies to:

– Distinguish unique users

– Accelerates the request rate

When using the recommended JavaScript snippet, analytics.js sets cookies at the highest domain level. For example, if your website address is blog.example.co.uk, analytics.js will set the cookie domain to .example.co.uk. Setting cookies at the highest level of the domain allows users to be tracked between subdomains without any further configuration.

the use of ga.js cookies

The ga.js JavaScript database uses first-party cookies to:

– Determine which domain to measure

– Distinguish unique users

– Accelerates the request rate

– Remembers the number and time of previous visits

– Remember traffic source information

– Determines the start and end of a session

– Remembers the value of custom variables at the visitor level

By default, this library sets cookies on the domain specified in the browser’s document.host property and sets the cookie path to root.

5. How are cookies used by this site?

A visit to this website may place cookies for the purposes of:
Website performance cookies
Visitor analysis cookies
Cookies for geotargetting
Registration cookies

PERFORMANCE COOKIES
This type of cookie remembers the user’s preferences on this site, so there is no need to set them every time you visit the site.

COOKIES FOR VISITORS ANALYSIS

Every time a user visits this site, the analytics software provided by a third party generates a user analysis cookie. This cookie tells us if you have visited this site before. The browser will tell us if you have this cookie, and if not, we will generate one. It allows the monitoring of unique users who visit us and how often they do so. As long as you are not registered on this site, this cookie cannot be used to identify individuals, they are used only for statistical purposes. If you are registered, we can also know the details you have provided us, such as your e-mail address and username – these being subject to confidentiality and the provisions of the Terms and Conditions, the Privacy Policy as well as the provisions of the legislation in force regarding the protection of personal data.

COOKIES FOR GEOTARGETING

These cookies are used by a software that determines which country you come from. It is completely anonymous and is only used to target the content – even when you are on our page in Romanian or in another language, you receive the same advertisement.
Cookies for registration When you register on this site, we generate a cookie that tells us if you are registered or not. Our servers use these cookies to show us the account you are registered with and if you have permission for a specific service. It also allows us to associate any comment you post on our site with your username. If you have not selected “keep me registered”, this cookie will be automatically deleted when you close your browser or computer.

6. Do cookies contain personal data?

Cookies themselves do not require personal information to be used and, in most cases, do not personally identify Internet users. The personal data collected through the use of Cookies can only be collected to facilitate certain functionalities for the user. Such data are encrypted in a way that makes it impossible for unauthorized persons to access them.

7. Deleting Cookies

In general, an application used to access web pages allows cookies to be saved on the terminal by default. These settings can be changed so that the automatic administration of Cookies is blocked by the web browser or the user is informed every time Cookies are sent to his terminal. Detailed information about the possibilities and ways of managing Cookies can be found in the settings area of the application (web browser). Limiting the use of Cookies may affect certain functionalities of the web page.

8. Why are cookies important to the Internet?

Cookies represent the central point of the efficient functioning of the Internet, helping to generate a friendly browsing experience adapted to the preferences and interests of each user. Rejecting or disabling cookies may make some sites unusable.

Rejecting or deactivating cookies does not mean that you will no longer receive online advertising – but only that it will no longer be able to take into account your preferences and interests, highlighted by your browsing behavior.

Examples of important uses of cookies (which do not require the authentication of a user through an account):

Content and services adapted to user preferences – categories of products and services.

Offers adapted to the interests of users – retention of passwords.

Retention of child protection filters regarding Internet content (family mode options, safe search functions).

Limiting the frequency of advertising broadcasts – limiting the number of times an advertisement is displayed for a certain user on a site.
Providing more relevant advertising to the user.

Measurement, optimization and analytics features – such as confirming a certain level of traffic on a website, what type of content is viewed and how a user arrives at a website (eg through search engines, directly, from other websites etc). The websites carry out these analyzes of their use in order to improve the sites for the benefit of the users.

9. Security and privacy issues

Cookies are NOT viruses! They use plain text formats. They are not made up of pieces of code, so they cannot be executed or auto-run. Consequently, they cannot be duplicated or replicated on other networks to run or replicate again. Since they cannot perform these functions, they cannot be considered viruses.

Cookies can still be used for negative purposes. Because they store information about the preferences and browsing history of users, both on a specific site and on several other sites, cookies can be used as a form of Spyware. Many anti-spyware products are aware of this fact and constantly mark cookies to be deleted during anti-virus/anti-spyware deletion/scanning procedures.

In general, browsers have integrated privacy settings that provide different levels of cookie acceptance, validity period and automatic deletion after the user has visited a certain site.

Other security aspects related to cookies:

Since identity protection is very valuable and represents the right of every internet user, it is advisable to know what possible problems cookies can create. Because through them, information is constantly transmitted in both directions between the browser and the website, if an attacker or unauthorized person intervenes during data transmission, the information contained in the cookie can be intercepted.
Although very rare, this can happen if the browser connects to the server using an unencrypted network (ex: an unsecured WiFi network).
Other cookie-based attacks involve missetting cookies on servers. If a website does not require the browser to use only encrypted channels, attackers can use this vulnerability to trick browsers into sending information through unsecured channels. The attackers then use the information to gain unauthorized access to certain websites. It is very important to be careful in choosing the most suitable method of personal information protection.

Tips for safe and responsible browsing, based on cookies.

Due to their flexibility and the fact that most of the most visited and largest sites use cookies, they are almost unavoidable. Deactivating cookies will not allow the user access to the most widespread and used sites, including YouTube, Gmail, Yahoo and others.
Here are some tips that can ensure that you browse without worries, but with the help of cookies:

Customize your browser settings regarding cookies to reflect a comfortable level of cookie security for you.
If you don’t mind cookies and you are the only person using the computer, you can set long expiration dates for storing browsing history and personal access data.

If you share access to the computer, you may consider setting your browser to delete individual browsing data each time you close the browser. This is an option to access the sites that place cookies and to delete any visit information at the end of the browsing session.
Install and constantly update your antispyware applications.

Many of the spyware detection and prevention applications include detection of attacks on websites. Thus, it prevents the browser from accessing websites that could exploit the vulnerabilities of the browser or download dangerous software.
Make sure your browser is always updated.

Many of the attacks based on cookies are carried out by exploiting the weak points of the old versions of the browsers.

Cookies are everywhere and cannot be avoided if you want to enjoy access to the best and biggest sites on the Internet – local or international. With a clear understanding of how they operate and the benefits they bring, you can take the necessary security measures so that you can surf the Internet with confidence.

Disabling and refusing to receive cookies can make certain websites impractical or difficult to visit and use. Also, refusing to accept cookies does not mean that you will no longer receive/see online advertising.

It is possible to set the browser so that these cookies are no longer accepted or you can set the browser to accept cookies from a specific site. But, for example, if you are not registered using cookies, you will not be able to leave comments.

All modern browsers offer the possibility to change cookie settings. These settings are usually found in the “options” or “preferences” menu of your browser.

10. Useful links

If you want to find out more information about cookies and what they are used for, we recommend the following link:
http://www.youronlinechoices.com/ro/